FAQs

Purchases and Refund Questions

Q: How do I get a receipt for the purchase of my course?

After you have purchased your course, the receipt will automatically be sent to the email address you provided at the time of the purchase. If you did not receive the confirmation message within a few minutes of your purchase, please check your spam / junk or any other email folder just in case the confirmation email was delivered there instead of your inbox. If so, select the confirmation message and mark it Not Spam, which should allow future messages to get through.


Q: Can I purchase a course if I live outside of India?

“The courses on SKILLDOM are meant to be exclusively for India. There are safeguards in place to prevent purchases from outside the country.“


Q: Can you give me details about your e-commerce system?

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Q: My payment information is not accepted. What is the problem?

“If your payment is not processing, please check to make sure you have entered all your information correctly and that you have a strong Internet connection. Do not refresh your browser if it says the payment is processing. If you are still having problems, you may want to try again later. You could also refer to www.ccavenue.com to view more details about payment methods.”


Q: How can I get a refund?

“Once a course has been paid for, it is considered open thus we cannot issue a refund.”


Q: How do I purchase a course?

“When you have found the course you are interested in simply click on the ”Purchase this Course” button and you will be redirected to the payment page to complete your purchase.“


Q: I did not receive a receipt for my purchase.

“If you did not receive the confirmation message within a few minutes of your purchase, please check your spam / junk or any other email folder just in case the confirmation email was delivered there instead of your inbox. If so, select the confirmation message and mark it Not Spam, which should allow future messages to get through.”


Q: I prefer to not pay for my courses online. Are there other methods of payment I may use instead?

you can make payments via Credit Cards, Debit Cards, Net Banking, Mobile Payments & Wallets.


Q: Is the payment system secure?

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Q: Is there a return or refund policy?

“Once a course has been paid for, it is considered open thus we cannot issue a refund.”


Q: What are the costs of registering?

“There is no cost to registering! “


Q: What are the payment methods accepted by SKILLDOM?

you can make payments via Credit Cards, Debit Cards, Net Banking, Mobile Payments & Wallets.


Q: What can I do if I bought the wrong course?

“Once a course has been paid for, it is considered open thus we cannot issue a refund.“


Q: What is the cost of a course?

“Our courses vary in cost. The prices have been set by the institution providing the course.”


Q: What methods of payment do you accept?

you can make payments via Credit Cards, Debit Cards, Net Banking, Mobile Payments & Wallets.


Q: Which currencies are accepted?

“All of our courses are sold in Indian rupees.“


Q: Why can I not see my recent course purchase?

“If you did not receive the confirmation message within a few minutes of your purchase, please check your spam / junk or any other email folder just in case the confirmation email was delivered there instead of your inbox. If so, select the confirmation message and mark it Not Spam, which should allow future messages to get through.”


Q: How do I know that my payment information is secure?

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Q: Why is there a difference in course prices, from the one listed on SKILLDOM?

“SKILLDOM offers hundreds of courses for a number of professional skills. Browse through our Marketplace to see if there’s something for you!”


Q: Why are some courses priced differently from other courses in the same subject?

“The prices have been set by the institutions and therefore may vary in cost. If there is a significant difference in price, it could be that the course you are looking at is for certification.”


Q. Which Credit Cards to you accept?

We accept Visa, MasterCard, Maestro, American Express and Diners Club International.


Q. Which Debit Cards to you accept?

All major debit cards are accepted such as Visa, MasterCard, Maestro, American Express and Diners Club International.


Q. What are the Net Banking options?

Net Banking through all major banks can be conducted. These include:

• ICICI Bank
• State Bank of India
• HDFC Bank
• Bank of Baroda
• Andhra Bank
• Axis Bank
• Bank of Maharashtra
• Canara Bank
• City Union Bank
• Corporation Bank
• IDBI Bank
• Indian Overseas Bank
• Induslnd Bank
• Jammu and Kashmir Bank
• Karnataka Bank
• Kotak Bank
• Lakshmi Vilas Bank
• Oriental Bank of Commerce
• Punjab National Bank
• South Indian Bank
• Tamilnad Mercantile Bank
• Union Bank of India
• Vijaya Bank
• YES BANK
• United Bank of India
• Catholic Syrian Bank
• DCB Bank Limited
• RBL Bank
• Central Bank of India
• Indian Bank
• Cosmos Bank
• UCO Bank
• Saraswat Bank
• Punjab & Sind Bank
• Dena Bank
• Bharat Bank
• SVC Cooperative Bank Ltd
• Janata Sahakari Bank Ltd Pune
• IDFC Bank
• Gopinath Patil Parsik Janata Sahakari Bank Ltd

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