Digital Library Professional Skills | Learning Management System | Handling Customer Complaints

Handling Customer Complaints

Customer Focus

IC & Managers

30 Mins

Overview

A complaint is nothing but a customer’s dissatisfaction with your service. This module will help you adopt techniques that help you resolve complaints and convert customer dissatisfaction into delight.

Topics

This module will cover the following topics:
1. The Complaint Mechanism
2. Resolving Customer Complaints
3. The 4A Technique

Objectives

In this module, you will learn how to resolve customer complaints by:

• Understanding what a complaint is and why it is raised
• Using an appropriate technique to resolve complaints

Interested in this module?

You can avail of this module with the Professional Skills bouquet. It can be purchased as part of an Individual or Enterprise plan. Sign up for a demo now!

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Handling Customer Complaints

Overview

Topics

Objectives

Interested in this module?

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